Refunds and Returns

We want you to be delighted with the products you buy from us. If you are not completely satisfied with your purchase, simply notify us in writing within 7 working days following the day you receive the goods. Then return it to arrive with us within 14 working days of receipt for a refund or exchange.

Goods should be unused and in their original packaging for a refund or exchange. We recommend that you keep the original packaging until you are sure you intend to keep the goods.

Please obtain proof of posting (free from your Post Office) when returning goods as we cannot provide a refund or exchange if we do not receive the original goods back. Unfortunately we do not offer a free returns service.

If you wish to return an item for a refund or exchange, please call us on 0870 499 0220 or e-mail info@gooseberrygreen.co.uk. NB: Carriage costs will be refunded only if the goods are faulty or if they differ in any way from the goods advertised.

Cancellation

If for any reason we have not despatched all or part of your order, you are welcome to cancel that part of the order at any time. Please contact us to let us know.


Your Security and Privacy

We also guarantee the Security of any details you pass to us, and we guarantee your Privacy.


Complaints

If you wish to make a complaint please call us, email us at info@gooseberrygreen.co.uk , or write to us at:

Gooseberry Green Limited
5a Stadium Way
Reading RG30 6BX

We handle all complaints fairly, effectively and confidentially. We aim to give you a response within 24 hours.