Refunds and Returns

We want you to be delighted with the products you buy from us. If you are not completely satisfied with your purchase, simply return it to us within 7 days for a refund or exchange.

Goods should be unused and in their original packaging for a refund or exchange. We recommend that you keep the original packaging until you are sure you intend to keep the goods. If the original packaging is not available, please use packaging which will give a similar level of protection to ensure the goods are not damaged on their way back to us.

Please obtain proof of posting (free from your Post Office) when returning goods as we cannot provide a refund or exchange if we do not receive the original goods back. Unfortunately we do not offer a free returns service.

If you wish to return an item for a refund or exchange, please call us on 0118 935 1020 or e-mail info@gooseberrygreen.co.uk. NB: Carriage costs will be refunded only if the goods are faulty or if they differ in any way from the goods advertised.

Cancellation

If for any reason we have not despatched all or part of your order, you are welcome to cancel that part of the order at any time. Please contact us on 0118 935 1020 to let us know.


Your Security and Privacy

We also guarantee the Security of any details you pass to us, and we guarantee your Privacy.


Complaints

If you wish to make a complaint please call us on 0118 935 1020, email us at info@gooseberrygreen.co.uk , or write to us at:

Gooseberry Green Limited
29 Aldbourne Avenue
Earley
Reading RG6 7DB

We handle all complaints fairly, effectively and confidentially. We aim to give you a response within 24 hours.